FAQ
Q. Is a deposit required to book?
A.) Yes, a refundable security deposit is due at the time of booking. The remaining balance is due within 48 hours of your scheduled booking. If the balance is not paid within 24 hours of the booking date, the card on file will be automatically charged. **You can contact us if you wish to pay with a different card from the one on file.
Q. Is delivery included in the prices?
A.) Pricing is based on customer pick up and drop off.
**Delivery is offered for an additional fee, at the base rate of $50-$125 depending on order size + $1 per mile outside of 76692
Q. How long is my rental for?
A.) Most rental items are 48 hours. A select few items are 24 hour rentals. Pick up and drop off time is between 9am-11am. Scheduling outside of the 2-hour window is available 24 hours in advance.
Q. Are there any additional fees?
A.) Cleaning and/or damage fees may apply if items are returned dirty/damaged/missing. Please return items in the condition they were received. **All items are inspected and sanitized before & after each rental.
Q. What if I need to cancel my booking?
A.) Security deposits are refundable if booking is cancelled 14 days prior to scheduled event date
Less than 14 days from booking date, a raincheck credit will be added to your account to use within 1 year of original booking.